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09 April 2019
FileFix Professional
DataHelper Inc
Risk Impact:
Systems Affected:


FileFixProfessional is a misleading application that may give reports of corrupted files on the computer.

Antivirus Protection Dates

  • Initial Rapid Release version 02 October 2014 revision 022
  • Latest Rapid Release version 07 May 2019 revision 006
  • Initial Daily Certified version 22 March 2009 revision 005
  • Latest Daily Certified version 07 May 2019 revision 008
  • Initial Weekly Certified release date 25 March 2009
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
This program may be downloaded by Trojan.Xrupter .

The program reports corrupted files on the computer.

The user is then prompted to pay for a full license of the application in order to repair the files.

When the program is executed, it creates the following files:
  • %ProgramFiles%\FileFix Professional 2009\unins000.dat
  • %ProgramFiles%\FileFix Professional 2009\unins000.exe
  • %ProgramFiles%\FileFix Professional 2009\wizard.exe
  • %ProgramFiles%\FileFix Professional 2009\wizard.url
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\FileFix Professional 2009\FileFix Professional 2009 on the Web.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\FileFix Professional 2009\FileFix Professional 2009.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\FileFix Professional 2009\Uninstall FileFix Professional 2009.lnk

Next, the program creates the following registry entries:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WOW\keyboard\advanced\"wizard_installed" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WOW\keyboard\advanced\"wizard_path" = "%ProgramFiles%\FileFix Professional 2009\wizard.exe"

It also creates the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FileFix Professional 2009_is1
You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.

Before proceeding further we recommend that you run a full system scan. If that does not resolve the problem you can try one of the options available below.

If you are a Norton product user, we recommend you try the following resources to remove this risk.

Removal Tool
Use our tools to remove aggressive risks from your computer.

Infected Windows system files may need to be repaired using the Windows installation CD .

How to reduce the risk of infection
Check out our extensive collections of helpful advice and tips on how to stay safe online .

If you are a Symantec business product user, we recommend you try the following resources to remove this risk.

Identifying and submitting suspect files
Submitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.

Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .

The following instructions pertain to all current Symantec antivirus products.

1. Performing a full system scan
For information on how to run a full system scan using your Symantec product, follow the guidance given in the product's Help section.

2. Restoring settings in the registry
Many risks make modifications to the registry, which could impact the functionality or performance of the compromised computer. While many of these modifications can be restored through various Windows components, it may be necessary to edit the registry. See in the Technical Details of this writeup for information about which registry keys were created or modified. Delete registry subkeys and entries created by the risk and return all modified registry entries to their previous values.